FAQs

Products | Payments | Shipping & Returns

Products

Do you have stock of a particular item?
We carry stock of most standard cables and accessories. When it comes to out-of-stock items and custom-built assemblies there is a lead time applicable. For exact stock numbers and additional information please contact your sales representative.

I've ordered online, why hasn't it shipped yet?
This could be for various reasons. Please check your Sales Order Confirmation email, sent when your order was processed, for possible lead times that may be applied to items that are currently out of stock.

Do you have a spec or data sheet for a particular product?
If the spec or data sheet is not displayed on the product page, please contact your sales representatives to find out if one available.

Payments

What payment methods do you accept?
Currently we accept most major credit/debit cards. More payment methods will become available in the future.

My organization is tax exempt, what should I do?
If you are tax exempt, please follow these 2 simple steps before making your purchase online.

1. Register an account on our website.
2. Once registered, please send your proof of tax exemption to sales@fibertronics.com.

Please wait for confirmation from one of our sales representatives that your account has been switched over to tax exempt status. Once you have received this confirmation, you can continue your purchases online with us.

My purchase was declined, why?
There are number reasons why this may happen, including:

• The card used has expired.
• The typed card information was incorrect.
• The details entered do not match those held by the financial institution.
• The financial institution has placed a hold on the card for various reasons.

How do I apply for Net Terms?
To apply for net terms contact one of our sales representatives.

Shipping & Returns

What is the cut-off time for same day shipping?
Orders should ship the same day for most in stock items, if the order is placed by 1:00 PM EST. Once your order begins its journey to you, the tracking information is generated, and you will be notified via email. Please note that orders are not shipped or delivered on weekends or holidays. Overnight delivery is only available for orders with delivery addresses within the continental United States.

Where's my tracking number?
Once your order has been shipped you will receive an invoice from us with your tracking number included in it.

When will I receive my order?
Depending on the type of shipping selected at checkout this can vary. In the case of standard ground shipments, you can view the estimated shipping times on the FedEx map and UPS map using the zip code 32934.

Can I ship on my own account?
Yes, we are able to ship within the US using your shipping account for FedEx or UPS services. When checking out fill out the form field labelled "Collect Account Shipping" with your account number and shipping priority.

Can I change my shipping address or shipping method?
Yes you can, if your order has not yet shipped, please send us an email with your current order details so that we can cancel it. Once the order has been cancelled you will be sent a confirmation thereof. You can then replace the order with the correct details. Payments are only processed at the time of shipping.

Can I return my purchase?
Please see our Return Policy for more information regarding returns.