Frequently Asked Questions

We carry inventory for many standard fiber optic cables, patch panels, adapters, and accessories. Custom-built assemblies and specialty configurations may require additional lead time. For exact stock availability, contact our sales team directly.

Absolutely. If a specification sheet or technical drawing is not listed on the product page, our sales team can provide additional documentation upon request.

Yes. Fibertronics follows strict quality control and testing procedures to ensure consistent performance and reliability before products leave our facility. Our assemblies are manufactured and tested in compliance with standards including EIA-455-171, FOTP-171, NECA-FOA-301, and IEC 61280-4-5.

Fibertronics Inc. proudly offers BABA complaint options for some products and is continuously adding more. Fibertronics Inc. operates in compliance with AS9100D and TL 9000 quality standards and has been assessed by NSF-ISR. We maintain ITAR compliance for applicable manufacturing and defense-related projects. Our plenum-rated (OFNP) assemblies comply with NEC 770 standards.

We support customers across telecommunications, data centers, military, aerospace, industrial networking, enterprise IT, and OEM manufacturing applications.

There are number reasons why this may happen, including:

• The card used has expired.
• The typed card information was incorrect.
• The details entered do not match those held by the financial institution.
• The financial institution has placed a hold on the card for various reasons.

This could be for various reasons. Please check your Sales Order Confirmation email, sent when your order was processed, for possible lead times that may be applied to items that are currently out of stock.

Once your order ships, you will receive an invoice and shipping confirmation email containing your tracking information.

Depending on the type of shipping selected at checkout this can vary. In the case of standard ground shipments, you can view the estimated shipping times on the FedEx map and UPS map using the zip code 32934.

Tax-exempt customers should first register for an account and then submit their exemption documentation to the sales team for approval before ordering online.

Most in-stock orders placed before 1:00 PM EST ship the same business day. Orders are not shipped on weekends or holidays.

Yes. Overnight and expedited shipping options are available for qualifying U.S. destinations during checkout.

Yes. Fibertronics ships throughout the United States, Canada, Mexico, and many international locations.

Once your order ships, you will receive an invoice and shipping confirmation email containing your tracking information.

Depending on the type of shipping selected at checkout this can vary. In the case of standard ground shipments, you can view the estimated shipping times on the FedEx map and UPS map using the zip code 32934.

Yes, if the order has not yet shipped. Contact the Fibertronics team as soon as possible so the order can be updated or canceled and replaced if necessary.

We accept most major credit and debit cards for online purchases.

Yes. Businesses interested in applying for net terms can contact the sales department for additional information and approval requirements.

Tax-exempt customers should first register for an account and then submit their exemption documentation to the sales team for approval before ordering online.

There are number reasons why this may happen, including:

• The card used has expired.
• The typed card information was incorrect.
• The details entered do not match those held by the financial institution.
• The financial institution has placed a hold on the card for various reasons.

Damaged or defective merchandise may be returned within 10 days of the invoice date for a refund or exchange, excluding shipping charges. Additional return details are available on the Shipping & Returns page.

Please contact the shipment carrier immediately to file a claim and notify the Fibertronics support team for assistance.

You can reach Fibertronics by phone at (321) 473-8933, or by email at sales@fibertronics.com.

Fibertronics is open Monday through Friday from 8:00 AM to 5:00 PM EST, excluding federal holidays.